Candidates from all countries may apply
Description / Responsibilities
- Provide onsite support and technical issue resolution
- Improve client technical knowledge and system understanding by F2F and OJT
- Provide client support and technical issue resolution via phone, E-mail, web and remote sessions
- Maintain customer’s CRM support tickets
- Analyze and resolve operational and technical issues raised by the customer
- Improve client references by writing and maintaining documentation
- Obtain vast knowledge in software installation, functionality and configuration
- Carry out debug sessions independently
- Perform production system and home system upgrade
Qualifications
- 1 – 3 years of relevant customer service (Phone or Email) and/or technical experience with a wide range of support and services applications
- Experience with mobile devices platforms
- Experience with Windows Server OSs (2008, 32/64bit)
- Experience with VM environments (VCenter, VSphere)
- Analyzing and monitoring TCP\IP networks
- Experience with installing/upgrading of applications, writing SQL queries, performing backup MS/SQL
- Experience with network monitoring platforms (Nagios)
- Experience with Linux Operating Systems (Ubuntu, CentOS)
- Familiar with mobile networks and protocols (GSM, UMTS, 2G-3G-4G, LTE)
- Language skills: Fluent in English. French is an advantage
- Willingness to relocate or alternatively extensive travel (Over 50% abroad)
Please send CV to: jobs@human-impact.net