Candidates from all countries may apply

Description / Responsibilities

  • Provide onsite support and technical issue resolution
  • Improve client technical knowledge and system understanding by F2F and OJT
  • Provide client support and technical issue resolution via phone, E-mail, web and remote sessions
  • Maintain customer’s CRM support tickets
  • Analyze and resolve operational and technical issues raised by the customer
  • Improve client references by writing and maintaining documentation
  • Obtain vast knowledge in software installation, functionality and configuration
  • Carry out debug sessions independently
  • Perform production system and home system upgrade


  • 1 – 3 years of relevant customer service (Phone or Email) and/or technical experience with a wide range of support and services applications
  • Experience with mobile devices platforms
  • Experience with Windows Server OSs (2008, 32/64bit)
  • Experience with VM environments (VCenter, VSphere)
  • Analyzing and monitoring TCPIP networks
  • Experience with installing/upgrading of applications, writing SQL queries, performing backup MS/SQL
  • Experience with network monitoring platforms (Nagios)
  • Experience with Linux Operating Systems (Ubuntu, CentOS)
  • Familiar with mobile networks and protocols (GSM, UMTS, 2G-3G-4G, LTE)
  • Language skills: Fluent in English. French is an advantage
  • Willingness to relocate or alternatively extensive travel (Over 50% abroad)

Please send CV to: